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Published: 2023-11-20 13:25:23 +0000 UTC; Views: 27; Favourites: 0; Downloads: 0
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Description
SLA full form is a Service Level Agreement (SLA). It is a contract or agreement between a service provider and a customer that defines the level of service expected from the provider. It establishes both parties’ roles, obligations, and performance criteria to assure service quality and delivery.
A Service Level Agreement is a formal document that outlines the agreed-upon terms, conditions, and performance indicators for a specific service. www.cheggindia.com/ful…