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chibijaime — Credit Card Rules - Number 1
Published: 2010-07-13 01:08:47 +0000 UTC; Views: 1113; Favourites: 22; Downloads: 15
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Before you say "oh but you don't get anywhere if you don't YELL AND SCREAM hurf durf," please keep something in mind. The people on the other end of the phone are human too, and many times, no matter how much you huff and puff? That person can only do what the company allows them to do. Hollering and complaining isn't going to change it. And a lot of times, neither is demanding a supervisor.We're just going to tell the supervisor exactly how you were behaving, and exactly what we told you. And most of the time? You still won't get what you want.
If you're nice to us, we're nice to you. We'll bend over backward for people who are friendly and polite and do whatever we can. Be understanding... we work for a company. Our hands are tied by corporate rules and often by US LAW.
So please. Keep your head on straight. I know you might be getting angry or frustrated at what's happening, but you're going to get more flies with honey than with vinegar.
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Comments: 50
I know exactly how you feel.
I work in Kmart and we have newly installed Self-Serve registers. People abuse us for having them and take it completely out on us. All workers are human and have feelings too. But some people are too idiotic to comprehend that.
DON'T LET IDIOCY WIN!!!! Hahahahaha
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Now I feel bad for all the people I've yelled at on the phone TT_TT I had good reasons though...
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Honestly, there's no GOOD reason to yell at a call center agent. We are much less inclined to help you if you're rude to us.
If someone is polite with me and does not yell, scream, fuss, or raise their voice? I will bend over backwards and do cartwheels to help them, and that's the honest truth. Someone who's rude with me? I'll be polite and calm, but I will only go as far as I have to.
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Yep, I understand
Some customers can be really rude, just as some agents can be jerks though. But it's better when neither are xD
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the same for ALL service workers. Stores, restaurants, all of it. There needs to be a customer rules of etiquette book written..and it should be mandatory in school to read it!
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Oh god the sheer amount of how much I concur.
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I agree with you soo much on this. I work at a fast food place and I still cannot believe the number of people who outright lie to try and get free food.
Like today when a guy said we gave him the wrong milkshake when the shake machine's been broken since yesterday.
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People = ridiculous. I can't get over how some folks behave. :/
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Oh god I know how that is, I work at the Customer Service Desk at a Walmart. It's wonderful having to explain to people why we can't exchange a DVD player that broke six months ago and they just got around to getting it returned under the 30 DAY warranty. Or why we can't check their credit card information over the phone with no ID. Amid all the telemarketers calling Walmart and stoners asking for a price check on snacks.
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I remember that from when I worked at Blockbuster. I've spent most of my working years thus far in the service industry... it doesn't get any better no matter WHERE you go. x_x
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PS: You know how a lot of countries have compulsory National Service?
I think America needs compulsory Customer Service Industry Service. Everyone should have to spend at least one year in a public contact service industry such as fast food/retail hell, and one year in telephone service hell. Maybe after being $hit on by other people, they'd think twice about doing it themselves.
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That... is the best. idea. EVER.
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hmmm....maybe I should do something like this about dishwashing...
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sing it, sister!
I work for teh_evil_banking_industry, and I get this all day every day myself. So yeah. Just.... yeah.
Between federal and state banking regulations and corporate policy... I'm between the proverbial hard place and the rock. Oft times, my hands are tied by these things, so I am hello, NOT ALLOWED to do stuff because hey...
I want to keep my job. It may suck, but at least I have a job, and I'm not gonna jeopardize it by doing something ILLEGAL and/or out of bounds.... so stop screaming at me and calling me everything but a human being because you know what, I stop listening when you start that.
So. Yeah. Treat me like a human being and I'll treat you like one. Deal?
I think there should be a National Customer Service Rep Day where we get to say ANYTHING we want to the customer when they call. But it should be randomized, so the caller never knows if the CSR is getting their Day or not... bwahahaaahhahha
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Haha, ohhhh I've said that for years... just one day where we could say whatever we want to the jerk on the other line...
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Oh yeah, I know the feeling - spent six months working for an AT&T call center. @_@
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Same rule goes for Walmart employees as well. When I worked there, if I didn't know where something was in, say, Hardware, I'd get the "HUFF TYPICAL STUPID WALMART EMPLOYEE" glare and flounce.
I worked in Health and Beauty Aids, and Cosmetics. Given, I would have sacrificed anything (paycheck, last employee hired, my right to get my break snack at the in-store Dunkin Donuts) to work in Hardware, since I know more about that stuff than makeup. ("Does this shade suit me?" Me: ...pass?) But it doesn't occur to Mr. and Mrs. America that Walmart employees are hired for specific regions of the store, and aren't required to memorize the location of every single item we stock.
So in short, Jellie's rant boils down to this: If you are in the service industry at all, you already know to be nice to others in the service industry. If you are not, then please take a hint from those who are. They are doing their best.
The end.
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OMG..."HUFF TYPICAL STUPID WALMART EMPLOYEE".. I would *heart* you if I knew how to make this thing make hearts!
I spent seven years in bluevesthell.. one of the worst experiences I had was when working on an endcap, this jerk who was four rows away whistled.
The way you would whistle for a dog.
I glanced over at the sound, saw him standing there staring at me. He never spoke, or even made a 'come here' motion, so I ignored him and went back to what I was doing.
He whistled for the dog again.
I didn't even bother to look over.
He finally came stomping over and snarled "didn't you hear me?"
I looked over and did my bestest sweet and innocent smile and said "um, no. I haven't heard anyone ask for help, or ask me to oh.. come here please, or anything that would indicate that a person wanted to talk to another person."
He started turning a lovely shade of red, and still snarling..."you didn't hear me whistle?"
Me: "Oh I'm sorry, were you trying to get my attention? I thought you were calling a dog, and not a human being. And since I'm not a dog, I knew you couldn't possibly be directing that at me."
I'm not sure what he was going to say after that, because the assistant manager (who, unknown to me had seen/heard the entire thing) stepped in and told the guy that the next time he wanted assistance from anyone working here, that he needed to walk over and say something like 'excuse me' or 'can you help me'.
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Oh my God. Whistling? Are you serious? And I thought the mom who berated me for telling her kids to please not stab each other with metal nail files was bad. (And your assistant manager was made of win.)
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Ahhhh, I understand your pain. I talked to customers who had money stolen from them at the bank, and some of them were just... I would just be like "Hello, how can I help you?" and they would immediately blow up, like they planned to before calling.
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People just don't realize sometimes that there's nothing you can do! Ah well. At least we can pass customer stories. XD
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(hugs) we love you, we just get mad at the company.
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You can be mad at the company, but that's not an excuse throw a tantrum and scream at the rep. Two year olds throw tantrums. Grown adults should know better. Honestly, how would you like someone wailing and screaming IN YOUR EAR, cussing and yelling everything in the book, at something you can't change? We want to help, but we're considerably less inclined when you're rude to us.
People are lucky that the company I work for is one of the few that doesn't let the associates disconnect when people are being belligerent and foul with us... we have no choice but to sit and take it as you spew hate and ire in our direction. No matter how many times you say "it's not you; it's the company," it doesn't matter. We are still the person you're yelling at... we're still just one cog in a very big machine and screaming at us isn't going to change ANYTHING.
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been there... (offers another hug)
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I concur. This also should go for tech support.
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It goes for any profession where you call the company, I think. I just went with credit card company because that's what I work for. XD
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Haha, I yell at my phone company lots, is that the same? XD
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It can be. XD Be nice to we phone lackeys!
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Lol. I only get snappy when they refuse to even look for ways that might help the situation. Most of them just straight up go "No." And that's that. However I've gotten a few that go through paces before saying "Sorry, no." XD
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Other credit companies must suck. XD We have to go through the steps.
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I've never understood why people get so ALKSFJSDLFNWLEHRTNSLF over the phone to people. I always try to be polite and straightforward as possible, cause I'm really shy on the phone and don't want to be a bother in any use of the word so it's easy on everyone.
And I mean, I would never end up as one of those stories that people tell each other to laugh at the stupidity of most customers .
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We're considerably nicer to people who are nice to us! XD
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Oh jeez. I work for a cell phone company and I SOOOOOOOOOO feel you right now. We're not just limited by company policy and law. We're limited by what the devices are CAPABLE of.
"Sir, I do apologize the store told you this device could triangulate the exact location of your keys. That is not in our features list..."
*facepalm*
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Guhhhh I knoooooow.
"Sir, I can't give you that information because it's illegal." "But I said so so give it to me now! XC"
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Awwwe, Jaime, you have no idea how I understand you on this one. :/ I've worked for multiple call centers. The one I work at now is for one of the Big-3 car companies. It's no different there.
I'm unfortunately one of those people that the CC companies are calling instead of the other way around, and even with the stress of being so horribly in debt, I would NEVER yell at the person on the other line, because I know they have no control over what they're doing. I've been there, done that. :/
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I work for a credit card company, and it's sad how many people think that coming on the phone screaming will get them what they want. :/
It sucks, really. I understand things are tough, but that doesn't give anyone the excuse to behave this way to anyone, no matter who they're calling.
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Yeah, people do the same thing to us about their cars. >:/ They think yelling and screaming and insulting me and accusing me of being a racist to my manager is going to get them what they want. No, it's not. It just makes it harder for everyone.
See, I've never seen the point to acting like that. My mom always taught me that you be nice to the people on the other end of the phone, even if you're unhappy with them. They're just doing their job, and they aren't any happier about it then you are. It's just sad.
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I so can relate to this, really I can, I work for the state Dept. of Human Service and I get the same thing.
Really great sketch, really. I love the way you drew the face and all of it.
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Tenkyew much. People are really such pains. They wonder why the people on the other line cop attitudes with them? We behave the way we're treated.
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**nods** I seriously have to agree with you there. They forget the people they are talking to are just as human as they are.
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Bane agrees... so much... there is only so much the grunts can do.
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I knooooooooow we try our best!
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YES! same goes for fast food workers! The golden rule applies ALL the time, even when you are frustrated.
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